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I’m Martha Essien, a Community & Operations Manager focused on building communities that don’t just engage people, but actually run well.

Over the past 6 years, I’ve worked with community-led brands to improve their member experience, program delivery, and the systems that keep everything running. I help bring structure so communities feel good to be part of and are manageable to run. My approach is shaped by understanding both the people and the processes and making sure they work together, not against each other.

I also write about the community profession by sharing lessons, documenting my work, and contributing to the growth of other community professionals in their journey.

I’m open to opportunities in community management and operations, and happy to collaborate with community-led teams.

Info

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How I Approach Community Work

1. Systems & Operations: Building simple workflows, documentation, and tools that make communities sustainable to run.
2. Programs & Engagement: Structuring events, cohorts, and initiatives so they’re valuable for members and manageable for teams.
3. Member Experience: Designing onboarding journeys, engagement flow, and communication that make communities easy to join and stay in.

👩🏽‍💻 Work With Me

I support founders and teams in building and managing communities that are both engaging for members and sustainable to run.

Community Management & Engagement

Community Operations & Systems

Programs & Community Initiatives

🗂 Work Examples